SUPPORT
Frequently Asked Questions
Quick answers about courses, tools, access, and support.
Are the courses live or recorded?
Courses are conducted live, and after completion you will also get access to the recorded sessions.
How long will I get course access?
Access duration is mentioned on the respective course page.
Can beginners join?
Yes. Courses are suitable for students, freshers, and working engineers.
Will I receive a certificate?
Yes, a course-completion certificate is provided where mentioned.
Is doubt support available?
Yes. Course-related support is available through WhatsApp or the provided support channel.
Do courses include practical projects?
Yes. Courses focus on practical modelling, analysis, design, and IS Code-based workflow.
Which software versions are used?
Software version details are mentioned on the respective course page.
Can I use Excel tools for real projects?
Yes, but verify all inputs and results before use. Final design responsibility remains with the qualified structural engineer.
Will I get updates if IS Codes change?
Updates may be provided depending on the specific course or tool policy.
Is refund available after purchase?
Digital products are generally non-refundable after access or download is provided.
How will I receive the course or Excel tool?
Access details or download links are shared after successful payment.
I paid but did not receive my download link or enrollment email. What should I do?
Check your spam folder and wait a few minutes. If you still do not receive it, contact support with your payment ID.
How long is my download link valid?
Your download link is valid for 48 hours and can be used up to 3 times.
Do I need to buy the software separately?
Yes. Courses teach the software workflow but do not include software licenses.
Can I access courses on mobile?
Yes. For software and Excel tools, a laptop or desktop is recommended.
How can I contact StructFrame Design?
You can contact us through WhatsApp, email, or the website contact form.